FAQ

No, you can check out as a guest. However, creating a DINERS account will improve your shopping experience by:
• Saving your shipping and billing information for quicker checkouts
• Keeping you informed about exclusive offers, sales, and updates
• Allowing you to track your orders and review your order history

To set up your DINERS account, simply follow these steps: • For desktop users: Click the Account icon in the top right corner and select "Create Your Account." Enter your details and complete the registration process. • For mobile users: Access the menu and tap the Account icon. Enter your information and register.

If you forget your password, click on “Forgot your password?” in the Account section. Enter your email address to receive a password reset link, then log in with your new password.

Log in to your account and navigate to the “Addresses” section. To edit an existing address, click “Edit.” To remove an address, click “Delete.” To add a new address, select “Add a New Address.”

Log in to your account and go to the “Dashboard” on your account page to view your order history.

To place an order, follow these steps:
• Add your desired items to your shopping cart.
• Click on the "Shopping Bag" icon and proceed to checkout.
• Enter your contact, shipping, and billing information.
• Click “Continue to Payment” and choose your preferred payment method.
• Click “Complete Order” and check your email for a confirmation.
If you're signed into your DINERS account, your saved shipping and billing details will be pre-filled, though you can still edit or add new information as needed.

Currently, we do not offer in-store pickup. However, we are working on introducing this service soon.

Once your order is placed, you’ll receive an Order Confirmation Email with the details. If you don't see it in your inbox, please check your junk or spam folder. If you still don’t find it, contact our customer service team at 0213-8346377  Monday to Saturday, 09:15 AM to 5:45 PM (1PM- 2PM Lunch Break) for assistance.

You can request changes to your order by contacting our Customer Service team at 0213-8346377 (Monday to Saturday, 09:15 AM to 5:45 PM) within 24 hours of placing your order, provided it hasn’t been processed yet. Alternatively, you can cancel your order and place a new one.

Your order number, included in your Order Confirmation Email, is used to identify your order.

If you encounter any issues with your order, please reach out to our Customer Service team at 0213-8346377 (Monday to Saturday, 09:15 AM to 5:45 PM). We’ll need your order number and images of the issue for verification. For general queries, information & complaint about your orders, you can email us at cs@diners.com.pk

No, items are only reserved after you’ve completed the checkout process.

You may cancel your order before it has been processed. Once processed, you'll receive a tracking ID, and our exchange policy will apply. DINERS reserves the right to cancel orders in cases such as out-of-stock items, pricing errors, or declined payments.

You can track your order using the tracking icon on our website. Enter your tracking ID to view the status. Alternatively, contact our Customer Service team at 0213-8346377 (Monday to Saturday, 09:15 AM to 5:45 PM) for assistance.

You can choose from the following payment methods:
• Cash on Delivery
• Debit/Credit Cards (VISA, MASTER, UNION PAY)

No advance payment is needed for COD orders. You will pay the full amount in cash upon delivery. For larger COD orders, our Customer Care team may contact you for verification before dispatching your order.

We only accept cash for COD orders.

Yes, all payment information on our website is processed through a fully encrypted and secure platform.

If your payment fails, please check that the payment details you entered are correct. If your account was debited despite the failure, the amount should be reimbursed to your bank account within 7 business days. For further inquiries, contact your bank directly. Alternatively, contact our Customer Service team at  (Monday to Saturday, 09:15 AM to 5:45 PM) for assistance. Or you can email us at 

For Cash on Delivery (COD) orders, only the Shipping Address is required. For Credit/Debit Card orders, both Billing and Shipping Addresses are needed. These can be the same or different. If you wish to use a different billing address, select the ‘Use a different billing address’ option under the ‘Billing Address’ section during checkout.

If you cancel your order within 24 hours of placement and it hasn't been dispatched, you’ll receive a coupon voucher for the order value. If items are unavailable, we will issue a refund, which may take up to 15 working days to process according to bank policies.

Enter your coupon code in the ‘Discount Code or Gift Card’ field at checkout to apply it to your order. Coupons can provide a discount amount or percentage. If your order total (including shipping charges) exceeds the coupon value, you can pay the difference via COD or Credit Card. Please review the terms and conditions for the coupon code carefully, as there may be minimum order limits and specific validity requirements. Certain products or categories may be excluded from the coupon offer. Coupons can only be redeemed online with the email address on which the coupon was issued.

Local orders: Delivery can take between 5 - 7 working days.
During SALE periods: Delivery time may extend up to 15 working days.
Orders are processed within 24 hours and are typically scheduled for delivery on the next working day. Timely delivery is subject to item availability and payment authorization. In some cases, we may require additional payment verification or documentation to process the order.
Note: For a smoother delivery process, you might receive multiple packages for a single order.

Free shipping is offered nationwide for orders worth Rs. 6,000 and above.
For orders below Rs. 6,000, a shipping fee of Rs. 199 will be applied.

Shipping charges are listed separately on the checkout page. The total amount charged will include the cost of shipping.

Once your order is dispatched, you will receive a Tracking ID via email. You can use this Tracking ID on our courier partner’s website to view the status of your order. Alternatively, you can track your order directly on the DINERS website by entering your Tracking ID in the Track Your Order section.

For local deliveries, we partner with M&P and TCS.
International orders are shipped via DHL.

Our courier partners will make at least two delivery attempts. Please ensure the address provided at checkout is correct. If delivery fails on the second attempt, the parcel will be returned to us.

Address changes can only be made before the order has been dispatched. To request a change, please contact Customer Service team at  (Monday to Saturday, 09:15 AM to 5:45 PM) for assistance.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Yes, DINERS offers worldwide shipping for most products, except for Fragrances and Cosmetics, which are available only within Pakistan. Currently, we cannot deliver to India, Iran, Israel, Syria, or Cuba due to Government regulations.
Note: Please do not accept parcels that appear to be opened or tampered with. Only accept packages that are sealed in DINERS branded packaging.

Providing personal information, such as your name, card billing details, and shipping address, is essential for processing electronic transactions via credit or debit cards. This information helps us to authenticate your transaction and is crucial for our fraud detection and prevention systems.

Yes, your personal information is secure with DINERS. We prioritize the protection of your details and implement robust security measures to ensure your information remains confidential and safe.

Online security measures are in place for each transaction. While confirmation of account information is typically a one-time process, if you use a different credit or debit card, you may receive an additional online security confirmation for that transaction.

Cookies are small text files saved to your computer or mobile device, which help enhance and streamline your browsing experience. At DINERS, cookies are used to remember your preferences and settings, such as your choice of start page, and to assist with product filtering and login status. We do not use cookies to store personal information or share details with third parties. You can clear cookies from your device at any time through your browser settings.

If you suspect fraudulent use of your card for DINERS purchase, please contact Customer Care immediately at 0213-8346377 (Monday to Saturday, 09:15 AM to 5:45 PM) for assistance. We will assist in resolving the issue and, if the order has not yet been dispatched, we will process a refund. Please be prepared to provide relevant card information for verification.
Note: Always inspect parcels upon delivery. Do not accept any packages that appear to be opened or tampered with. Only accept parcels that are sealed in DINERS branded packaging.

Yes, you can exchange any item purchased online at DINERS within 10 days of delivery. You have two options for the exchange process: 1. In-Store Exchange: Visit any DINERS outlet with your order confirmation email and original invoice to process the exchange.
2. Online Exchange: Send the item to our factory address for an online exchange. The address is:
Address: C4/A Metro CNG Street, SITE Area, Karachi
Department: E. Commerce
Please Note: We do not offer cash refunds. Instead, for any returned or exchanged item, you will receive an E-Voucher of the same value, which can be used immediately or at a later time on our Online Store only.
Eligibility for Exchange: Items must be unused, in their original condition, and packaging, with all tags intact.
The original invoice must be present.
Provide a valid reason for the exchange, such as a defect, wrong size, or incorrect item.
Items Not Eligible for Exchange:
Discounted or sale items.
Fragrances and Accessories (except Belts).
For sale orders, exchanges will only be considered for valid reasons.

No, there are no additional charges for processing an exchange.

The online exchange process typically takes 7-10 days. Alternatively, you can exchange your item at any of our DINERS stores. Please bring your order confirmation email and the original invoice with you for in-store exchanges.

If the value of the new item is lower than the original item, the difference will be provided as a credit voucher, which can be used on our online store.
If the value of the new item is higher, you can pay the additional amount in cash at the time of delivery.