FAQ

Pre Sale Questions

Registering on our website will allow you to track your order easily and checkout quickly using your saved shipping and billing details. However you can checkout without making an account. We also have the option for you to checkout using a phone number, and if you use this option, then you can receive updates on your order via SMS

Please make sure that you follow below steps:

1/ Download the package from themeforest.net (The file is in zip format)

2/ Extract the file you've just downloaded (Don't forget this step).

3/ Find this file: ella-x.x.x-sections-ready.zip in the folder Ella Sections Ready x.x.x, then you just need to upload ella-x.x.x-sections-ready.zip file to your Shopify store.

- If you would like to use Ella RTL version. Please find this file: ella-x.x.x-sections-ready-rtl.zip in the folder Ella Sections Ready x.x.x RTL, then you just need to upload ella-x.x.x-sections-ready-rtl.zip file to your Shopify store

- If you want to install child theme, please go to the corresponding theme folder

To save your time and reach our support quickly, please follow below steps:

  • Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
  • Capture screenshot or video for the issue you get.
  • Specify which template and version you are using.
  • Describe clearly how to reproduce the issue.
  • Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to email@domain.com

Yes, we will assist you to install the template if needed

Yes, we do. Please send your customisation requests to email@domain.com, we will give you our quote. Thank you.

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members

2/ Capture screenshot or video for the issue you get.

3/ Specify which template and version you are using.

4/ Describe clearly how to reproduce the issue.

5/ Submit a support ticket at here: https://halosoft.ticksy.com/. Our support team will get back to you soonest, please help us to wait.

Technical + Theme Questions

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Registering with is easy. You can create an account by going through the following steps: Click on the ‘Account’ on the upper right corner of the homepage Click on the ‘Create An Account’ link found on the Customer Login screen. Fill in your personal particulars on the account creation page. Click on the ‘Create An Account’ tab for account creation.

Click on ‘Forgot Password’ available at the sign-in page. Enter your email address and click on ‘Submit’. A set of instructions will be sent to your registered email to re-set your password. After your credentials have been verified, you will be able to create a new password.

Please sign in and click on ‘My Account’. You will be able to edit/update your particulars in your account and save them for future orders. If you have already placed an order and you wish to change the delivery address, contact our customer service immediately. The requested change will be carried out if the order is not processed

Order history is only available for registered customers. Please sign-in to ‘My Account’ to view your order history. Click on the order you wish to view to see the details. Orders details are also sent via email.

Browse our website and select the product you want. On product's detail page select size, color and quantity

You can review your shopping cart here. You can add/remove the selected products, change the quantity or provide special instructions for your order here

If you have an account, please click login. If you don't have an account please enter your email address or phone number Fill your shipping address (where you want your products to be delivered) Provide your billing information and continue to the payment method and choose your preferred payment option Click "Complete order" and review your order summary.

A sales order summary means that we have received your order. You should receive this order summary within one hour of placing your order. If you do not get your order summary within one hour, check your junk/spam folder. If you still haven’t received it please call our customer support number to confirm.

Placing an item in your shopping cart does not guarantee your purchase of the item and does not mean that the item is reserved for you. Until you have completed the checkout process, another customer may have purchased the item.