Shipping policy

• We aim to process and dispatch your order within 24 hours after order confirmation.
• Please ensure you are available on the provided contact number for confirmation.
• Estimated delivery time across Pakistan is 3 to 5 working days.
• During sales or events, delivery times may extend due to high order volumes.

Delivery Charges

• Local Orders: Flat shipping rate of Rs. 275 applies.
• International Orders: Charges vary based on location (city, state, country). You can calculate estimated shipping charges by selecting a product and proceeding to checkout with your delivery address.
• Note: Taxes and duties are not included in the calculated charges and are the customer's responsibility. These will be collected by the courier upon delivery.

Track Your Order

• Once dispatched, you’ll receive an email/SMS with your tracking number.
• Track your order on the courier’s website using the provided details.
• For tracking updates, email us at hello@sohaye.com. hello@sohaye.com
• Sohaye is not liable for delays caused by third-party courier services.                         

Amend Your Order

• Need to make changes? Contact our Customer Services team at 0333-1126390 (Monday to Saturday, 9:00 AM to 6:00 PM) or email us at hello@sohaye.com.
• If your order hasn’t been dispatched, we’ll be happy to assist with modifications.